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Changelog do Almighty Support

O que mudou em cada versão, da mais recente para a mais antiga. As notas são as publicadas pelo desenvolvedor, no idioma original.

  • Mais recente 1.9.4 · 14 out 2026
  • 24 versões
  • Desde ago 2023

2026

2 versões

Versão 1.9.4

Mais recente
Notas da versão 1.9.4: 6 novidades 10 melhorias 26 correções 1 reforço de segurança

Novidade

  • NEW • A way back from "Mark as spam": "Not spam" removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
  • NEW • Spam Quarantine: "Unblock Sender" takes a sender off the spam blocklist.
  • NEW • AweCommerce portal Support tab.
  • NEW • AweCommerce license keys shown in the ticket sidebar, matching the EDD view.
  • NEW • AweCommerce license keys are recognised and routed to the AweCommerce store.
  • NEW • 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.

Melhoria

  • IMP • Plugin update payload now carries product icons, banners and tested/requires metadata.
  • IMP • The license notice can be dismissed, with a daily per-admin snooze.
  • IMP • The mobile app shows Awedesk in the app's language, even when WordPress has no language pack for it.
  • IMP • E-mails are written entirely in the site's language, whoever triggers them.
  • IMP • Dates and times are translated without a WordPress language pack.
  • IMP • Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
  • IMP • A site's own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk's own translation instead of turning English.
  • IMP • Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
  • IMP • Repeated failed logins from the mobile app are throttled.
  • IMP • Removed the unused "Needs attention" flag and the dashboard's "Overdue" figures that depended on it.

Correção

  • FIX • Security: customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
  • FIX • Security: REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin's or manager's rights.
  • FIX • Security: managers can no longer grant the admin or manager role, or change or remove admins and managers.
  • FIX • Security: only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
  • FIX • Security: only managers and admins can empty the trash.
  • FIX • Security: the agents list is staff-only, and customers see only basic department details.
  • FIX • Security: values from licensing and store data are escaped in the staff ticket sidebar.
  • FIX • Security: e-mail piping no longer writes user details to the PHP error log.
  • FIX • Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
  • FIX • Customers can no longer close or reopen tickets through the app when the settings forbid it.
  • FIX • Guest accounts are only created when guest tickets are enabled.
  • FIX • Close and reopen e-mails respect the recipient's e-mail preferences.
  • FIX • Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
  • FIX • Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
  • FIX • Agent-only system messages are no longer shown to the customer.
  • FIX • The license expiry date is no longer rendered as today's date.
  • FIX • Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
  • FIX • Mobile push tokens record their platform, so de-registering a device works.
  • FIX • Logging out of the mobile app removes only that phone's push notifications (requires app 3.1.0).
  • FIX • The schema self-heal no longer ran dbDelta on every request.
  • FIX • The AweCommerce and WooCommerce integrations no longer rebuild the page cache on every request.
  • FIX • Messages with more than 10 links no longer have some links replaced by others.
  • FIX • A confirmation dialog no longer stays unclickable after "Mark as spam" is cancelled, and Spam Quarantine's Delete stays available after another action.
  • FIX • Links inside messages keep their underline.
  • FIX • Fresh installs use the green Awedesk accent color.
  • FIX • Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.

Segurança

  • Please update as soon as possible.
Assinar para baixar a versão 1.9.4

Versão 1.9.3

Notas da versão 1.9.3: 3 novidades 1 melhoria

Novidade

  • NEW • GDPR support in native WordPress privacy tools for Awedesk support data exports.
  • NEW • GDPR erasure support for Awedesk support data, including retained ticket history redaction.
  • NEW • Awedesk suggested privacy policy content in the WordPress Privacy Policy Guide.

Melhoria

  • IMP • Documented GDPR coverage and QA notes for admins, testers, and support teams.
Assinar para baixar a versão 1.9.3

2024

13 versões

Versão 1.6.0

Notas da versão 1.6.0: 2 novidades 7 melhorias 6 correções

Novidade

  • NEW • Captcha on forms
  • NEW • Ticket history / Recently viewed - New navigation with ticket tabs

Melhoria

  • IMP • Improved handling of guest tickets
  • IMP • Closing an open ticket tab should redirect to the ticket list
  • IMP • Enhanced ticket status count
  • IMP • Remove "trashed" from the menu after emptying the trash
  • IMP • If an agent creates a ticket in a department they don’t have access to, show them the ticket
  • IMP • Loading indicator in the main Awedesk container
  • IMP • Preserve query parameters in the URL every time a tab changes

Correção

  • FIX • Error when changing department
  • FIX • Attachment names in email notifications should use ID + extension
  • FIX • Prevent race condition in ticket listing
  • FIX • License button remains "Deactivate" after deactivating an expired license
  • FIX • Pop-ups are barely visible
  • FIX • When an agent changes their name/email, it removes departments assigned to them

Versão 1.5.2

Notas da versão 1.5.2: 3 novidades 2 melhorias 2 correções

Novidade

  • NEW • Let agents edit their signatures in the front-end preferences
  • NEW • Let admins edit signatures of staff members in Admin > Awedesk > Agents
  • NEW • Awedesk mobile app now uses application passwords instead of JWT tokens

Melhoria

  • IMP • REST API compatibility with the Awedesk mobile app
  • IMP • Prevent browsers from auto-filling the search field

Correção

  • FIX • Woo integration sometimes failed to redirect properly
  • FIX • Option to "save" a ticket should always show, even if it's assigned to me

Versão 1.5.1

Notas da versão 1.5.1: 1 novidade

Novidade

  • NEW • The Awedesk app for iOS is out of closed testing

Versão 1.5.0

Notas da versão 1.5.0: 4 novidades 1 melhoria

Novidade

  • NEW • Our plugin has been rebranded and is now called Awedesk
  • NEW • Introducing the Awedesk mobile app
  • NEW • Forward To Department: assign departments to tickets forwarded from specific addresses
  • NEW • WordPress 6.6 compatibility

Melhoria

  • IMP • Config panel reorganization

Versão 1.4.0

Notas da versão 1.4.0: 3 novidades 1 melhoria 3 correções

Novidade

  • NEW • Slack integration
  • NEW • Agents can now "save" tickets in their own "vavorites/bookmarked" list
  • NEW • Experimental multisite compatibility

Melhoria

  • IMP • User preferences screen UI & UX

Correção

  • FIX • WooCommerce integration redirect issues
  • FIX • Prevent browser auto-fill filling irrelevant data to the search field
  • FIX • Prevent preferences page from flickering in and out of view on initial page load

Versão 1.3.7

Notas da versão 1.3.7: 3 novidades 3 melhorias

Novidade

  • NEW • Client preferences panel
  • NEW • Clients can now unsubscribe from emails
  • NEW • Cron job to delete old attachments

Melhoria

  • IMP • WordFence compatibility
  • IMP • Toolbar layout & button improvements
  • IMP • Performance improvements (database indexes)

Versão 1.3.6

Notas da versão 1.3.6: 1 novidade 2 melhorias

Novidade

  • NEW • Pages, Posts and CPT suggestions when creating a Ticket

Melhoria

  • IMP • UI & UX improvements in single Ticket view
  • IMP • UI & UX improvements in new Ticket form

Versão 1.3.5

Notas da versão 1.3.5: 3 novidades 1 melhoria 1 correção

Novidade

  • NEW • Login screen: let admin enable/disable the "continue as guest" flow
  • NEW • Login screen: let admin enable/disable the "forgot password" link
  • NEW • Login screen: let admin enable/disable the "register" link

Melhoria

  • IMP • Performance: database table indexes added to Tickets

Correção

  • FIX • Attachments: some unusual file extensions are ignored when downloading

Versão 1.3.4

Notas da versão 1.3.4: 5 melhorias 1 correção

Melhoria

  • IMP • Private Note: indicate whether content was added without the need to open the Note
  • IMP • On Behalf: "create accounts" setting should never be higher than the main roles selector
  • IMP • WordPress "displayname" handling
  • IMP • Session timeouts in REST API calls
  • IMP • General UI/UX & language improvements

Correção

  • FIX • EDD: Client Ticket list not working properly when opening from the EDD backend link

Versão 1.3.3

Notas da versão 1.3.3: 4 novidades 4 melhorias

Novidade

  • NEW • Button to easily trash a Ticket
  • NEW • Button to easily empty trash
  • NEW • Cron job to empty trash automatically
  • NEW • Forgot password link on login screen

Melhoria

  • IMP • Better handling of trashed Tickets count and trashed tab visibility
  • IMP • Replace all pop-up alerts with a custom pop-up
  • IMP • Custom pop-up now has a contrast background
  • IMP • Clicking anywhere outside a custom pop-up is considered a "cancel" action

Versão 1.3.2

Notas da versão 1.3.2: 3 novidades 4 melhorias

Novidade

  • NEW • On Behalf: option to create a client account if an email is searched and not found
  • NEW • On Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
  • NEW • On Behalf: client creation can now be disabled globally or limited to specific Awedesk roles

Melhoria

  • IMP • On Behalf: tickets created by Staff now display the opening Agent name
  • IMP • On Behalf: better rendering of search results
  • IMP • Deactivate "submit" button if "new ticket" form is not complete
  • IMP • LoginPress compatibility

Versão 1.3.1

Notas da versão 1.3.1: 1 novidade

Novidade

  • NEW • Agents now have the ability to open tickets "on behalf" of existing clients

Versão 1.3.0

Notas da versão 1.3.0: 2 novidades 4 melhorias 3 correções

Novidade

  • NEW • Login with username
  • NEW • Agent-only department

Melhoria

  • IMP • Private not now expands when anywhere in the top bar is clicked
  • IMP • Missing translation strings
  • IMP • PHP 8.3 compatibility
  • IMP • Hide Private Notes configuration if the master switch is disabled

Correção

  • FIX • Prevent previous ticket from displaying for a split second when loading a new one
  • FIX • Replying to a new, unassigned ticket does not trigger client notification
  • FIX • "Clear" button out of position when private note contains long lines with no spaces

2023

9 versões

Versão 1.2.0

Notas da versão 1.2.0: 2 novidades 6 melhorias 1 correção

Novidade

  • NEW • WooCommerce profile integration: show client's own tickets in their Woo profile
  • NEW • WooCommerce ticket integration: show client's purchases to agents in ticket view

Melhoria

  • IMP • Private note is now collapsed by default
  • IMP • Private note colors are now more neutral
  • IMP • Private note now handles long links better
  • IMP • Private note now has a "clear" button
  • IMP • Add "are you sure" check when changing ticket status to "closed"
  • IMP • Better validation logic when adding agents

Correção

  • FIX • Signature duplicates itself when changing assignee and replying

Versão 1.1.0

Notas da versão 1.1.0: 2 novidades 2 melhorias 1 correção

Novidade

  • NEW • Private Client Note - a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
  • NEW • Staff Notes - Staff members can now leave notes on Clients and Tickets, visible only to Staff.

Melhoria

  • IMP • Reply notification emails now expand the thread and scroll directly to a specific message
  • IMP • Shortcut icon for plugin configuration for site administrators

Correção

  • FIX • Block preview in block editor

Versão 1.0.6

Notas da versão 1.0.6: 1 novidade 4 melhorias

Novidade

  • NEW • Loading indicator for ticket replies

Melhoria

  • IMP • Departments can now be reordered
  • IMP • Add ticket number to title, browser tab title, and sidebar ticket list
  • IMP • If an agent replies to an unassigned ticket, assign it to them
  • IMP • Update the browser tab title while/after adding a new ticket

Versão 1.0.5

Notas da versão 1.0.5: 4 novidades 7 melhorias 1 correção

Novidade

  • NEW • Agent Signatures
  • NEW • Email notifications now contain a list of attachments added to a ticket/reply
  • NEW • The browser tab title now reflects the view (ticket list name or ticket title)
  • NEW • Email Piping: ability to pick a default department for new tickets imported from email

Melhoria

  • IMP • "All Open" is now sorted by status by default
  • IMP • Ticket sidebar: added shortcuts to Client's Tickets
  • IMP • Ticket sidebar: improved sorting of recent Tickets
  • IMP • Text formatting and email import improvements
  • IMP • Relative dates under one hour are now rounded to five minute increments
  • IMP • Added tooltips with absolute dates
  • IMP • Configuration: added a warning about unsaved changes when navigating away from a config tab

Correção

  • FIX • EDD: & symbol renders wrong in product names

Versão 1.0.4

Notas da versão 1.0.4: 4 novidades 7 melhorias 2 correções

Novidade

  • NEW • Improved rich text (HTML) handling and autolinking
  • NEW • Client data section is now a link to wp-admin user editor
  • NEW • Added a "Client Tickets" link to wp-admin EDD user area
  • NEW • Added a "load all and jump to bottom" button to help load tickets with many replies

Melhoria

  • IMP • Email Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
  • IMP • Linebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
  • IMP • Use "last reply" timestamp instead of "last update"
  • IMP • Max message length should not be less than 100 characters
  • IMP • New ticket "last reply" should default to the Client/author
  • IMP • Ensure custom roles have customer-level access to tickets
  • IMP • Email Piping: make sure all config is saved when "check" is clicked

Correção

  • FIX • EDD: if the Client has no EDD profile, do not show the EDD link
  • FIX • Wrong colspan in "no tickets" template

Versão 1.0.3

Notas da versão 1.0.3: 2 novidades 7 melhorias 2 correções

Novidade

  • NEW • Request user confirmation before closing/reopening a ticket
  • NEW • Request user confirmation before navigating away from unsaved reply

Melhoria

  • IMP • More intuitive cancel/submit button positions
  • IMP • Better sorting of all Client tickets in the sidebar
  • IMP • Exclude managers and agents from attachment size/count limits
  • IMP • Unify email notifications templates
  • IMP • EDD - add links to URLs assigned to Licenses
  • IMP • EDD - better total calculations
  • IMP • EDD - add a link to EDD profile from ticket view

Correção

  • FIX • Attachment button interferes with reply button in Safari
  • FIX • Reopened ticket must be "pending" if last reply was by Client and "answered" if last reply was by agent

Versão 1.0.2

Notas da versão 1.0.2: 1 novidade 6 melhorias 1 correção

Novidade

  • NEW • Warn user before navigating away from unsaved changes

Melhoria

  • IMP • Middle-click and right-click shoukd work on all UI elements to open things in new tabs
  • IMP • More informative "auto-close" cron configuration label
  • IMP • Links in ticket body should always open in new tab
  • IMP • Ticket status should stay "new" if Client replies and there are no agent replies
  • IMP • Ensure auto-close mechanic applies to tickets set manually to "answered" state
  • IMP • Separate purchases from licenses in the EDD box

Correção

  • FIX • Automatic updates

Versão 1.0.1

Notas da versão 1.0.1: 7 melhorias 3 correções

Melhoria

  • IMP • Add Client-facing feedback about allowed attachment sizes and types
  • IMP • Allow setting admins as default assignees for departments
  • IMP • "Mine" agent view should show all tickets that are not trashed or closed
  • IMP • Link highlighting
  • IMP • Display emails when searching for users in agent management screen
  • IMP • Track timestamps of last reply (Agent & Client) for future sorting implementation
  • IMP • Better feedback when setting up IMAP connection in email piping

Correção

  • FIX • Ticket status should auto-change only on reply, not any other action
  • FIX • Changing departments should not reassign tickets if the existing assignee has access to the new department
  • FIX • Attachment button disappears after visiting a closed ticket

Versão 1.0.0

Notas da versão 1.0.0: 1 novidade

Novidade

  • NEW • Hello World!
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