Changelog do Fluent Support Pro

Correção

• Piped emails showing raw HTML or entity text for some characters (Pro)
• Reply editor issues with saved drafts
• Wide images in a ticket getting cut off

Correção

• Approved drafts are sent as their author, not the approver
• Importers calculate reply, first response and close times correctly
• Activity log cleanup deleted every log when retention was set to 0
• Auto-close without a response skipped close emails and workflows (Pro)
• Dropbox and Google Drive uploads failing after a token refresh (Pro)
• Security through ongoing audits and hardening.

Correção

• Product filter on the ticket list, cleared filters, filter routing and per-product ticket counts
• Business Boxes report showing waiting tickets from the wrong mailbox
• Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
• Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
• Duplicate Cc line on the first message of a ticket thread
• Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
• Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
• Inline attachments without a placeholder are now visible in the ticket thread (Pro)
• Ticket category ordering and stale category IDs in custom field options (Pro)
• Security through ongoing audits and hardening.

Correção

• Security through ongoing audits and hardening.
• Missing FluentBoards documentation URL to integration statuses.

Correção

• Agent @mention search failing with large agent lists, search is now server-side
• Inline pasted images not appearing correctly in sent email notifications
• Email addresses in internal notes being auto-converted to clickable hyperlinks
• Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
• Attachment limit error message now shows the configured maximum instead of a generic message
• Agent signature and shortcode not applied in agent-initiated ticket notification emails
• Mailbox Settings error notification not displaying (wrong $notify call signature)
• Active navigation link using incorrect background color design token

Correção

• Fixed issue with time tracking where working minutes were showing as null

Correção

• Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
• Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
• Dark mode toggle switch colors in Global Settings
• Global Settings page design inconsistencies
• Shortcode attribute not normalizing to lowercase

Correção

• Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
• Fixed Slack notification sending issue (Pro)
• Fixed activity log staff filter dropdown collapsing issue

Correção

• Fixed Fluent Boards integration action availability in free version when plugin is active
• Fixed portal signup visibility issue when using shortcode attribute
• Fixed “Close Ticket Silently” not suppressing email notifications
• Fixed incorrect syncing of customer status with FluentCRM
• Fixed advanced filter deletion issue in tickets list
• Fixed theme mode toggle visibility issue
• Fixed untranslated strings in advanced filter options

Correção

• Onboarding dark mode design issue
• Bulk option checkbox now visible by default
• Ticket list not updating after bulk actions
• File upload limit validation issue after deleting previously uploaded files
• WordPress admin bar overlapping Fluent Support menu
• Agent reply count in reports incorrectly including internal notes
• Error when navigating directly to a ticket URL due to window.history.state being null

Correção

• Draft Reply permission issue
• Attachment links during ticket merge
• Ticket content unordered list formatting
• Integration settings save button visibility
• “Waiting Since” tooltip date display
• Saved Replies left menu link
• Login page styling issue
• Date range picker responsive layout

Correção

• Fixed an issue where current ticket watchers were not displaying in the ticket list.
• Fixed an issue where ticket merging could fail from the ticket view page.
• Fixed an issue where reCAPTCHA settings were not saving properly.
• Fixed a responsiveness issue with the bulk actions bar in the ticket list.
• Fixed issues related to ticket migration.
• Fixed a customer profile update issue by treating customer IP fields as strings.
• Fixed a styling issue with the Ticket Merge dialog buttons.

Correção

• Fixed Saved Replies modal showing stale content when editing

Correção

• Resolved issue where pressing Enter caused page reload instead of submitting forms.
• Fixed Block Editor styles not applying correctly on Customer Portal.
• Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
• Fixed database table error when Activity Log feature was disabled.
• Fixed auto password generation issue for new users with empty password fields.

Correção

• Issue with attachments not showing from third-party storage.

Correção

• Paid Memberships Pro widget was not visible for some customers.

Correção

• Fixed undefined safeUnserialize method error

Correção

• Error during AI activity log cleanup.

Correção

• Custom field “required” validation not working under certain conditions.
• Start date does not display correctly in the Paid Memberships Pro widget.
• Design conflict with the Blocksy theme in the customer portal.
• Translation issues across various modules.
• Agents unable to edit additional data fields.
• Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
• Selected product displayed as ID instead of name in view ticket module.
• Change customer option showed only the current customer ID instead of the full list.
• Workflow didn’t work when Fluent Community plugin was inactive.
• Attachment access issue on symlinked servers using realpath.

Correção

• Error message shown for the Priority field when the Product is required in the customer portal.
• Fatal error triggered by the Share Essentials weekly cron job.
• Customer responses not displaying in agent response stats within agent reports.
• Incorrect ticket response count shown in today's stats.
• Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
• "Waiting For Reply" filter not working in advanced filtering.
• Responsive issues in the Agent Portal.

Correção

• Ticket status was not displaying correctly on the ticket view page in the customer portal.
• File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
• Missing translations in the customer portal.
• Changes to ticket form configurations were not reflecting in the customer portal.
• Removed unnecessary API call on the customer portal page.
• Custom field not updating correctly via REST API.
• Issue with Fluent Form and Fluent CRM integration.
• Issues with updating actions in the workflow.
• Issue with conflicting forms in the customer portal's registration and password reset process.

Correção

• Images pasted directly are deleted after some time.
• Unable to edit customers with no name in the customer list.
• Attachment issue when creating a ticket from Fluent Forms.
• Issue with unchecking agent permissions.
• Missing option to delete custom fields during creation.
• Creating an action in a workflow also creates a duplicate action.
• Advanced filter does not work when a multi-select option is selected.
• Unable to assign users to a new business box if the current one is restricted to agents.
• Product not displaying in WooCommerce widget.
• Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
• Direct copy-paste of images was not functioning properly in multisite.

Correção

• Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.

Correção

• Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
• Recaptcha functionality issue in the Customer Portal.
• WorkFlow action sequence title issue.
• Issue where embedded content appeared in preformatted form in the reply message after reloading.
• Compatibility issue with the Sequential Order Plugin.
• 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
• Error message displaying when the Customer Portal loads.
• Notes within a closed ticket becoming non-editable.
• Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
• Email verification message translation and verification message hooks not functioning properly.

Correção

• Required sign not visible for product options marked as required during ticket creation
• Reply button toggle option not working in the admin portal
• Issue with the route URL on the All Tickets page
• Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
• OpenAI routing issue resolved
• CSS issue related to ticket filter theme in the Customer Portal
• Responsive issue on the view ticket page
• After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system

Correção

• Freshdesk ticket migration issue
• Response message not being saved correctly in the auto-close settings
• Data remaining in the "Create Customer" form after creating a customer in the Customers module
• Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
• Shortcode always being pasted below the content
• Tickets still being deletable even when the "Delete Ticket" permission is unchecked
• Workflow issue when the ticket-closing condition is triggered

Correção

• If the site language is not set to English, the workflow always defaults to manual mode
• Inbox identifier css issue in all tickets table
• If anyone choose View dashboard and draft_reply then it will not show any tickets
• Freshdesk ticket migration issue
• Zendesk ticket migration issue
• Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously
• Issue with Bookmark
• When the file name is too long, the file will not upload during ticket creation or in responses
• If a restriction is applied to a specific business box, it still appears on the dashboard
• MemberPress integration to show separate lists for recurring and non-recurring subscriptions
• The WooCommerce widget is not shown on the 'View Customer' page

Correção

• Attachment download issue in email piping
• BetterDocs integration issue
• Agent Only field isn't displaying into the ticket
• Draft Reply approve button issue with attachment
• There is an issue with exporting the agent report time
• The Gravatar image link is causing a PHP 8.2 deprecated issue
• The issue with the "Enable Reply from Telegram" button in Telegram
• The Auto Close Settings are not saving
• Helpscout ticket migration issue
• When responding to emails in German, create a new ticket instead of replying.

Correção

• Notification integration settings issue
• Displaying an incorrect assigned agent name
• Links open in same tab issue
• Telegram reply issue
• Required functionality is not working in the conditional field
• Ticket status issue

Correção

• Email Piping Ticket Created Discord Notification Issue fixed

Correção

• Agent can assign ticket without permission
• The time duration displayed for ticket creation and response creation is inconsistent
• Open a new thread in email for every response created
• Translation issue

Correção

• Ticket id not included in outgoing webhook
• Update and delete issue in saved reply
• Time difference issue in saved reply

Correção

• Freshdesk migrator issue
• Added a few missing translations
• Summary report issue fixing for products and business inbox
• File upload and view issue for 3rd party

Correção

• Create ticket issue for required fields is fixed
• Custom field not showing in the add field from
• Added missing translations

Correção

• Create ticket issue for required fields is fixed
• Custom field not showing in the add field from

Correção

• Work action ordering issue
• Custom field required in conditional form
• Conditional form rendering issue
• Ticket create using API endpoint
• Freshdesk migrator issue